FAQ

Donor FAQs


1)       What is the purpose of the ezKarma platform?

At ezKarma our vision is to animate philanthropic fundraising and install a culture of every day giving In India. To this end,  we tie the campaigns to highly- aspirational experiences and rewards, thereby making it more interesting for our donors. In the end, we want to maximize the funds that we raise for our partner NGOs and also showcase the critical work they do every day on behalf of those in need.

2)         I want to associate myself with the NGO by my Donation. How can I be a member of the NGO?

Please write directly to the concerned NGO for membership queries.

3)        I want to make sure that the NGO is utilising the money in the correct way. How can I do that?

Please subscribe to the concerned NGO's website, that ways you will receive regular updates on the work done by the NGOs. ezKarma will also periodically post reports made available to us by our partner NGO on our website www.ezKarma.com

4)        How do I know that the NGO has received the money?

As soon as you have made the donation, a receipt is generated and sent to you as the donor on behalf of the partner NGO. 

5)        What are the modes of payments available for donation?

You can complete your donation contributions using:
a. Credit/Debit cards
c. Net Banking
d. Mobile wallets

For details on payment options, please click here  

6)         What are the different type of rewards I can earn?

You can get a chance to win highly aspirational experiences, products and rewards. For example a one-on-one session with your favorite celebrity or a vacation with family and much more. Please see the Events section for more details. We are planning some impressive once-in-a-lifetime opportunities, so stay tuned. Please subscribe to our newsletter to be kept posted on our new campaigns.

7)         What are the different type of rewards I can earn?

You can get a chance to win highly aspirational experiences, products and rewards. For example a one-on-one session with your favorite celebrity or a vacation with family and much more. Please see the Events section for more details. We are planning some impressive once-in-a-lifetime opportunities, so stay tuned. Please subscribe to our newsletter to be kept posted on our new campaigns.

8)         How much can I donate? Is there a limit?

There is no limit to the amount you can donate. However, we ask that you limit one transaction to a maximum of ? 5 lakhs. Should you wish to donate more you could submit a new transaction.   You are welcome to donate as much as you would like. Each ? 10 donations will give you 1 ezKarma Badge which is essentially 1 chance of winning. The more you donate the greater your chances of receiving the coveted the prize.

9)         I have donated and have not received the tax benefit, what shall I do?

Not all donations on ezKarma are eligible for tax deductions. If your donation is to an NGO which is eligible for tax deductions, only then you will receive an 80Gtax benefit. 

10)         Can I donate in foreign currency?

Indian citizens whether in India or abroad are eligible to participate. However, currently, we accept donations only through rupee-based accounts. We hope to take ezKarma International soon. We thank you for your support.

11)         Can I change my reward?

Sorry, but the prizes cannot be switched, changed or altered in any manner. 

12)      How do I contact the NGO  that I have donated to or wish to support?

On our homepage, we have listed our NGO partners, you can go ad click on it, and you will be redirected to their respective websites. 

13)       I need ezKarma's PAN number for my IT filling, how do I get that?

Please do note that ezKarma is the Donation platform and not the beneficiary of the proceeds raised.  You only need the PAN number of a beneficiary NGO which is our partner NGO. If the NGO has tax exemption certificates, then you will receive a tax benefit for the same. This detail would also be provided on your donation receipt or you can check on their respective website or/and directly contact the NGO who will be happy to help you.

14)        Is my donation refundable?


Since Donations are made to NGOs and are a charitable contribution, please do note that donations once made, are not refundable.

General FAQs


1)     When is the winner announced?

The winner is announced at the close of the campaign. The winner has to claim the prize within 15 days, furnish necessary ID proof and meet all relevant terms and conditions of the Campaign.

2)     When is the winner announced?

Our support team can help you with this. Once you fill out a form on the Support Page, our support team will contact you and understand your situation. Should you still wish to proceed with deactivation, please allow us a time of up to 15 days to take an action. 

3)     There are charges on my card from ezKarma that I was not expecting, what to do now?

ezKarma does not charge you for transactions. Any extra charges that may appear may be fees levied by the bank on your transaction, and we recommend that you follow up with your bank directly.

4)     What is a Badge?

A badge is ezKarma's point. So to put simply, every ? 10 is equivalent to 1 ezKarma Badge.

5)    Bad internet connection affected my transaction, what should I do?

We are sorry to hear this. The payment system should give you an automatic update.  Based on the guidance received, you may attempt again or check your email for the relevant invoice.  

6)     Am I eligible to donate through a foreign bank account?

Unfortunately, you cannot at this time donate using any foreign bank accounts. However, you are most welcome to contribute using an Indian Bank Account.

7)     How is the winner selected?

Winners are selected based on a draw system at the close of the campaign. From the list of ezKarma Badges that donors have contributed, we randomly select a lucky donor through a draw. We encourage you to donate as much as you can towards a good cause to increase your chances of winning. All this is done through our proprietary algorithm.

8)    How does ezKarma keep my payment and personal information safe and secure?

We respect the privacy laws and ensure to safeguard the privacy of all our users. For more details, kindly refer to our Privacy Policy page. 

9)    Where is ezKarma based out of?

Gurugram, India. 

10)   How are winners announced? 

As soon as the event ends, the winners are announced live within 15 minutes. You can check the Showtime section on our website. While signing up, if you have provided your contact details, our team will contact you in the event that you have won. For this reason, we urge you to share your correct contact details on the website.

11)   How many winners are selected per campaign?

Typically there is 1 Grand Prize. Additionally, there are several smaller but attractive prizes. Every campaign is different. You can check each of the campaign pages for specific details.

12)   I have donated, and the amount was debited from my account but I did not receive a confirmation from ezKarma. What do I do?

We are sorry to hear this. Please email us your transaction ID or the proof of donation. Our Support team will get back to you asap. Kindly mail to support@ezkarma.com

13)   Is ezKarma on Facebook /Youtube/ or any other social media platform?

Yes, the links to our social media presence are provided on our website.

14)   How do I participate?

Please create an account on ezKarma website. Provide your contact information while signing up. Once you’ve signed up, please select the charity or event of your choice and donate from as little as ? 10 in order to be eligible to win any of the prizes. The more you donate, the greater your chances. 

15)   Is there any age restriction on participants?

Yes, only those individuals who are 18 years and above can donate in a campaign. Those who are above 13 but below 18 years of age require parental guidance in order to make a donation.

16)   How can I stay updated of the Fundraising events happening?

Please subscribe to our Newsletter. You can also follow us on our Social Media pages to be the first to know of our existing and upcoming once-in-a-lifetime opportunities and experiences, in support of worthy philanthropic causes in the country.

NGO  FAQs


1)        How do we get started?

Once you show interest in being an NGO partner with ezKarma by sending an email at csr@ezkarma.com, we will reach out to you. Then we conduct a routine background check on the activities of your NGO, and if we find you suitable enough, we can discuss the specific onboarding process on a case by case basis.

2)        What kind of NGOs does ezKarma work with? 

ezKarma is sector agnostic in that we work with good NGOs across different verticals. Our NGO partners are big and small and work across a range of focus areas such as education, women empowerment, health and sanitation, animal welfare, child welfare, and so on. .

3)        Who will be the point of contact for my organisation?

You will be in touch with our CSR team who will be handling and managing your campaign. You can reach out to csr@ezKarma.com

4)       Is it mandatory to have 80G or 12A certificate?

It is not compulsory, although it is to your advantage if you have the tax benefit certifications, as the donors may be more inclined towards donating to the tax exempted causes. Kindly inform us of the same. 

5)       Does ezKarma allow foreign funding? Is FCRA required?

As of now, we do not allow foreign funding but do let us know if you have an FCRA. We will certainly allow this in the future and targetting the Indian diaspora across the globe will be a key focus area for us.

6)       How are donation receipts generated? 

The receipt is automatically generated through our system, but ezKarma issues it on behalf of the respective partner NGO. 

7)       Can the NGOs access the information of Donors? If so, then how?

Safeguarding the privacy of our users is a  topmost priority. In compliance with the privacy and data protection laws of the land, we do not share any user information. 

8)      What is ezKarma doing about marketing?

We rely primarily on Digital Media Marketing. In addition to our marketing campaigns in support of each event, we also like to work with our NGO partners and devise bespoke marketing plans to make each campaign and extraordinary success.

9)     How important is to have a Social Media presence on our own? Does it affect our funding inflow?

Not necessarily, but if you do have a strong social media presence, then it can add value to your authenticity as an organization and your campaign can be much better publicized to your constituent groups.

10)     What do NGOs have to do in return?

We do not expect any financial commitment from our partner NGOs. On the contrary, our platform exists to support the fundraising and awareness of our partner NGOs. However, we do ask our partner NGOs to help in raising the visibility of the campaigns through social media broadcasting, shares, etc. Essentially, the campaign is being run on behalf of the NGO and making it a success depends on the joint collaboration of ezKarma and the partner NGO.

11)      What is ezKarma doing about marketing?

We rely primarily on Digital Media Marketing. In addition to our marketing campaigns in support of each event, we also like to work with our NGO partners and devise bespoke marketing plans to make each campaign and extraordinary success.

12)     Are there any charges involved for partnering with ezKarma? 

There are no monetary costs involved for you to be listed on the website. We like to keep it simple and honest. Although it is mandatory for all the partnering NGOs to undergo the background check and a site visit.

13)     We want to organize a fundraising in association with ezKarma. How can we get on board?

Please write to the CSR team at csr@ezkarma.com

Winner FAQs


1)    Can I donate my reward to a person in need?

Yes, you can transfer your rewards under certain restrictions (please check with us) but as per our policies, you have to first claim it for yourself or if you wish to donate it to the NGO itself, you may do so while claiming the prize.

2)    What if the product I recieve is faulty or not working.

We really hope that something like this doesn’t happen in the first place. All the products will be delivered from the third party vendors (like Amazon, Flipkart etc.). So in case of any problems, we will try to get the issue resolved. However, we do not guarantee this as we are restricted by the interventions provided by the third party.

3)    Will I get a bill for my prize, in case I need a service for the product?

Yes, where relevant you will be provided with a gift receipt. However, that may vary from product to product.

4)    When will I receive my reward?

We know you would be excited, so we will try to make it quick! Your order will be shipped within 10 days, from the date of the announcement of winners. Delivery times are subject to location and third-party delivery options. The product should be deliverable in your town.

5)    I did not recieve my reward, what do I do ?

Don't worry! Please email us at support@ezKarma.com and we'll get your prize to you asap.

6)    I don’t live in the city in which the event is being held. Will you arrange for my accommodation and travel?

This depends on the particular campaigns. Please check Campaign Rules pertaining to each Campaign. In general, we try that for most of our campaigns cover travel and accommodation expenses. However, we do ask that you check each campaign for specific information. If you live within the 250 km radius range from the place of the event, then you will be provided with ground transportation and for greater distance economy class flights and accommodation will be arranged 

7)    Can I bring my kids along?

This depends on the campaign and the particulars of the prizes. Please refer to the Campaign Rules of the event that you are interested in participating.

8)    Which expenses are excluded, and which are included ?

Kindly refer to the Campaign Rules related to each Event for details.